Returns Policy

RETURNS & EXCHANGE POLICY – FOR GOODS PURCHASED AT preporachai.com

If you purchased or received a product directly from preporachai.com and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.

If you received the wrong product in your shippment or are missing something from your order, please contact us directly at [email protected] . To expedite a resolution, please indicate your web order number (it’s the ten digit number on your invoice) as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

RETURNS & EXCHANGE PROCEDURE – FOR GOODS PURCHASED AT preporachai.com

To process a return or exchange, please email us at [email protected] . Returns take approximately 7-10 business days to process and require a Return Authorization Form (if applicable.) Return Authorization Forms are issued by email after we receive a request for exchange/return. preporachai will cover return shipping costs only if the product is being returned for warranty.

All warranty claims must be submitted to [email protected] and include a photo of the manufacturer’s defect, a description of the problem in detail, and the original retail receipt. The Lifetime Warranty is valid only to the original purchaser.

If you purchased your product from a retail store or a website other than preporachai.com , please go directly to the original place of purchase to process your return. If you purchased your product from preporachai.com and have a warranty claim, follow the steps above and submit the claim directly to preporachai.